AVAYA-BANK MEGA COOPERATION

Country Manager Avaya Indonesia Endang Rachmawati (right), explaining the machine to contact center to the Head of Department of Cavitation & International Banking System Bank Mega Tri Yanuar, reviewed the announcement of the extension of Avaya cooperation with Bank Mega, in Jakarta, Thursday (1212). By using the contact center technology Avaya Aura, Bank Mega has reduced disconnected calls (dropped call) from customers to less than 5% and can handle more than 5,000 calls per day. ANTARA PHOTO/Audy Alwi/ama/13